When using PatchRx for RTM, it is important to ensure that you are completing and logging patient interactions and monitoring sessions in your PatchRx Web Portal. This will help you stay on track of your monitoring billing codes, 98980 and 98981. Follow the steps below to learn how to log a patient monitoring session.

Step 1) First, go to the patient's page for whom you have completed monitoring. Identify the "Billing-To-Do" section of the patient's page, and the current monitoring billing code you are working on. In this example, we will be working on code 98980.

Step 2) Click "Take Action". A dropdown will appear that gives you the option to either log a monitoring session or complete a live monitoring session. A live monitoring session will allow you to track time as you monitor a patient's data, while log a monitoring session will allow you to enter the time you spent on a previous session. In this example, we will be logging a monitoring session. To do that, select "Log Monitoring Session" from the dropdown.

Step 3) You will then see a modal pop-up, with the option to complete either a patient interaction or a compliance monitoring session. You can learn about the difference between the two, and why the distinction is important here.

In this example, we will be completing a patient interaction, so ensure that you have selected the patient interaction button. In the modal, you will be able to enter the amount of time you spent interacting with the patient, and any notes that you took during these interactions. These notes will be available in the patient's page, and in your billing exports.

To save the interaction, click the button that says "Log Monitoring Session".

After logging a monitoring session, you will be able to access these notes in both the patient portal and in the patient export documentation.


If you have additional questions about how patient monitoring sessions in PatchRx, please contact us at (918) 727-2962, at support@patchrx.io, or through the web or in-app chat.

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